Terms of Service | Protocol Wealth LLC

1. Acceptance of Terms

By accessing or using the Protocol Wealth website, advisor portal, client portal, research platform, or any other digital service we operate (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing the Services.

These Terms apply to our main website (protocolwealthllc.com), the advisor portal (pwos.app), the client portal (pwportal.app), the PW Nexus research API and MCP server (nexusmcp.site), and any other Protocol Wealth digital property that links to this document.

2. Definitions

For purposes of these Terms:

"Client" means an individual or entity that has executed a written Investment Advisory Agreement with Protocol Wealth, LLC.
"Prospect" means any registered user of a Protocol Wealth digital property who has not executed an Investment Advisory Agreement.
"User" means any person who accesses or uses any Protocol Wealth digital property, whether or not they are registered, a Prospect, or a Client.
"Advisory Services" means the personalized investment advisory services provided by Protocol Wealth exclusively under a signed Investment Advisory Agreement, as described in our ADV Part 2A.

3. Advisory Relationship

An investment advisory relationship with Protocol Wealth is established only upon execution of a written Investment Advisory Agreement. Use of this website or our Services does not create an advisory relationship.

All Advisory Services are provided in accordance with the terms set forth in the executed Investment Advisory Agreement, our Form ADV Part 2A brochure, and our Form CRS. Where these Terms conflict with your Investment Advisory Agreement, the Investment Advisory Agreement controls with respect to the advisory relationship.

These Terms govern your use of the Services — the platform, websites, and tools through which Advisory Services are delivered. They do not themselves create, modify, or limit the advisory relationship.

Users who have not executed an Investment Advisory Agreement are not Clients and are not entitled to the protections of the advisory relationship, including fiduciary duties.

4. AI-Assisted Services and Co-Intelligence Framework

This section describes how we use artificial intelligence in connection with the Services, consistent with our Privacy Policy and Form ADV Part 2A.

4.1 Co-Intelligence Framework

Protocol Wealth uses a co-intelligence framework that combines human adviser expertise with AI tools. AI serves as a supportive resource under human oversight, not as an autonomous decision-maker. Every material AI-assisted output is reviewed by a registered investment adviser representative before it reaches you or influences a recommendation made on your behalf.

AI and human advisers each serve as guardrails on the other:

AI provides 24/7 monitoring, consistency checks, and tireless repetitive analysis
Human advisers provide fiduciary judgment, contextual understanding, and the duty of care that is legally and ethically theirs to bear

Neither operates alone on matters material to your account.

4.2 AI Service Providers

We use AI under a Zero Data Retention agreement with Anthropic, PBC (Claude API, US-only inference, configured at a dedicated API workspace level). Our data is contractually excluded from any use in training or improving AI models. We do not currently operate self-hosted AI models; should external ZDR conditions change, we reserve the ability to deploy self-hosted alternatives and will update this policy before doing so.

See our Privacy Policy for further detail on our AI data handling.

4.3 What AI Does Not Do

AI does not make final investment decisions on your behalf without human adviser review
AI does not override your adviser's fiduciary duty
AI does not determine your fees, account access, or legal rights under your advisory agreement
AI-generated content that includes client information is not sold, syndicated, or shared with third parties for purposes unrelated to serving you

4.4 Accuracy and Limitations of AI

AI systems can produce inaccurate or incomplete outputs ("hallucinations"). We take steps to manage this:

We verify AI-generated facts against authoritative sources (custodial records, regulated market data, our internal database) before relying on them
Human adviser review is required before AI outputs become part of a deliverable or recommendation you receive
We maintain audit trails of AI-assisted work so that errors can be identified and corrected

These steps reduce but do not eliminate the risk of AI-originated errors. Our obligation is to apply reasonable care in reviewing AI outputs, not to guarantee their accuracy. If you believe an AI-assisted output contains an error, contact your adviser.

4.5 Acceptable Use of AI Features

When using AI-related features of our Services, you agree not to:

Attempt to extract training data, weights, or other proprietary information from underlying AI models
Submit prompts designed to bypass safety controls or elicit restricted outputs
Use AI-assisted features to generate content that violates applicable law, infringes third-party intellectual property rights, or violates the underlying AI provider's acceptable use policy
Impersonate other clients, advisers, or Protocol Wealth personnel
Deliberately submit adversarial or manipulated inputs to distort AI outputs used in your advisory workflow

Violations may result in suspension of AI-assisted features while maintaining your access to non-AI advisory services. Serious or repeated violations may result in termination of your advisory relationship under the terms of your Investment Advisory Agreement.

4.6 Your AI-Related Rights

You have the right to:

Request an explanation of the human review that occurred for any AI-assisted output affecting your account
Inquire about what AI tools were involved in any analysis, report, or recommendation you received
Opt out of external AI processing, recognizing that some operational implications may apply (see Privacy Policy)
Opt out of all AI-assisted workflows related to your account, to the extent feasible

5. Website and Services Use

You agree to use this website and our Services only for lawful purposes and in a manner that does not:

Infringe upon the rights of others
Restrict or inhibit anyone else's use of the website or Services
Attempt to gain unauthorized access to any systems, networks, or other users' accounts
Probe, scan, or test the vulnerability of our systems without our prior written authorization (security researchers — we welcome coordinated disclosure; contact [email protected])
Transmit any harmful code, viruses, or malicious software
Submit automated queries, scrape, or otherwise extract data at volumes inconsistent with normal use

You agree that Protocol Wealth may take reasonable measures to detect, prevent, and respond to violations of this section, including temporary or permanent suspension of access.

6. Accounts and Authentication

6.1 Account Eligibility

To use the client portal and authenticated Services, you must:

Be at least 18 years old
Have the legal capacity to enter into a binding contract
Complete our onboarding process, including identity verification and suitability assessment
Execute an Investment Advisory Agreement for advisory relationships

6.2 Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
Notifying us promptly of any unauthorized access
Activity conducted under your credentials

We require multi-factor authentication for access to authenticated Services. We strongly recommend enabling additional security measures offered by your custodian and by connected third-party services.

6.3 Revocation of Access

You may revoke any linked third-party connections (financial institutions via Quiltt, MX, or FinGoal; on-chain wallet monitoring; API keys) at any time through the client portal or by contacting your adviser.

7. API and MCP Server Terms

7.1 Scope

These terms apply to all programmatic access to Protocol Wealth systems, including the PW Nexus API (nexusmcp.site), MCP tool invocations, and any endpoints accessed via automated means.

7.2 Authentication and Access Tiers

Access to certain API endpoints and MCP tools requires authentication. You are responsible for maintaining the confidentiality of your credentials, API keys, and access tokens. You must not share credentials or attempt to access resources beyond your authorized tier.

Certain features, including financial account aggregation and linking, are available exclusively to Clients who have executed an Investment Advisory Agreement. Prospects and general Users do not have access to account aggregation features.

Certain analytical outputs — including action-oriented classifications, position sizing, and rebalancing recommendations — are available only to authenticated Clients within the advisory relationship. Public and unauthenticated access returns quality scores and framework metrics without personalized action language.

7.3 Rate Limits and Fair Use

API access is subject to rate limits (currently 100 requests per minute for standard endpoints; 20 requests per minute for AI-powered endpoints). Protocol Wealth reserves the right to throttle, suspend, or terminate access for any user who exceeds rate limits or engages in abusive usage patterns, including automated scraping, systematic data harvesting, denial-of-service behavior, or redistribution of data obtained through the API.

7.4 Data Accuracy and Limitations

Data provided through the API and MCP tools is sourced from third-party providers including MBOUM, Financial Modeling Prep, Tradier, CoinGecko, DeFiLlama, DeBank, and FRED. Protocol Wealth makes no warranties regarding the accuracy, completeness, timeliness, or reliability of any data returned by these services. Data may be delayed, incomplete, or contain errors.

7.5 No Investment Advice via API or MCP

All data, analysis, scores, signals, model outputs, and other content delivered through the API or MCP tools are for educational and informational purposes only. Nothing provided constitutes a recommendation, solicitation, or offer to buy, sell, or hold any security, cryptocurrency, or financial instrument.

Outputs are generated using publicly available market data and standardized analytical models. They are not tailored to your individual financial situation, investment objectives, or risk tolerance. You should not rely on any output from PW Nexus as the primary basis for any investment decision.

The Protocol Wealth Asset Framework (PWAF), built on the Entropic Macro Framework (EMF) methodology, including the 7-layer durability model, 8-check scoring system, and related analytical methodologies, are systematic frameworks — not predictive models and not investment advice. Framework scores, tiers, and classifications reflect historical and current quantitative metrics only; they do not constitute buy, sell, or hold recommendations for any specific security.

Personalized investment advice is provided only to Clients of Protocol Wealth, LLC under a signed Investment Advisory Agreement, as described in our ADV Part 2A.

7.6 Prohibited API Uses

You may not use the API or MCP tools to:

Provide investment advice to third parties without appropriate licensure
Represent API outputs as personalized investment recommendations
Redistribute, resell, or sublicense data obtained through the API without written permission
Reverse engineer or attempt to extract proprietary models, algorithms, or scoring methodologies
Use outputs to generate misleading marketing materials or performance claims
Circumvent authentication, rate limits, or access controls
Submit client nonpublic personal information through third-party AI platforms or MCP connectors

7.7 Third-Party AI Platform Access

When accessing PW Nexus through a third-party AI assistant (such as Claude, Cursor, or similar MCP-compatible platforms), your queries and our responses are transmitted through that platform's infrastructure. Protocol Wealth does not control how third-party platforms process, cache, or retain data transmitted through their systems. Users accessing PW Nexus through third-party platforms should review that platform's privacy policy and terms of service.

8. Security Commitments

Protocol Wealth maintains a layered security architecture designed to protect client information at rest, in transit, and during processing. Details are described in our Privacy Policy and Security Posture document. Key commitments:

Encryption. Data is encrypted in transit (TLS 1.2 or higher) and at rest (AES-256 or equivalent).
Tenant isolation. Client data is isolated at the database engine level through row-level security policies.
Identity and access management. Production infrastructure is accessed via short-lived credentials. Administrative operations require hardware-backed authentication.
Audit logging. Material account activities produce audit trail entries, with personally identifying information redacted before audit log storage and preserved in a separately controlled manifest accessible only through a compliance-gated workflow.
AI data handling. External AI services operate under contractual restrictions on data retention, training use, and inference geography (see §4 above and Privacy Policy).
Vendor oversight. We conduct security due diligence before engaging service providers and periodically thereafter.
Incident response. In the event of a data security incident affecting your information, we will notify you in accordance with SEC Regulation S-P and applicable law, typically within 30 days of discovery.

9. Intellectual Property

9.1 Our Intellectual Property

All content, technology, and materials on our website and Services — including the Entropic Macro Framework (our proprietary investment methodology), the Protocol Wealth Asset Framework, our portfolio scoring systems, our software, documentation, databases, graphics, logos, and trademarks — are the property of Protocol Wealth, LLC (or our licensors) and are protected by United States and international intellectual property laws.

Our trademark (Protocol Wealth) is registered on the Supplemental Register (Serial #99466199).

Unauthorized use of any materials may violate copyright, trademark, or other laws.

9.2 Your Content

You own the content and data you provide to us ("Your Content"). You grant us a limited license to use Your Content solely to provide the Services and deliver advisory services to you under your Investment Advisory Agreement.

9.3 AI-Assisted Deliverables

Deliverables you receive from us that were prepared with AI assistance (reports, Investment Policy Statements, analyses, communications) are provided for your use in the context of our advisory relationship. You may use, reference, and share them with your other advisers (tax, legal, estate planning) consistent with their intended purpose. Commercial redistribution requires our separate written consent.

9.4 Feedback

If you provide feedback, suggestions, or ideas about the Services ("Feedback"), you grant us a non-exclusive, royalty-free license to use the Feedback for any lawful purpose, including improving the Services. You are not obligated to provide Feedback.

10. Third-Party Services and Platforms

Protocol Wealth digital properties integrate with third-party services. Protocol Wealth is not responsible for the content, privacy practices, or availability of third-party services. Your use of third-party services is governed by their respective terms and policies.

Financial account aggregation and linking services (powered by Quiltt, MX, and FinGoal — MX and FinGoal accessed through Quiltt's platform) are available exclusively to Clients who have executed an Investment Advisory Agreement with Protocol Wealth. These services are provided solely for the purpose of delivering Advisory Services.

A current list of our service providers is maintained at protocolwealthllc.com/subprocessors.

11. Disclaimer of Warranties

The website and Services are provided "as is" and "as available." Protocol Wealth makes no representations or warranties regarding:

The accuracy, completeness, or timeliness of information provided
Uninterrupted availability of the Services
Freedom from errors, vulnerabilities, or harmful components
The fitness of the Services for any particular purpose beyond what is expressly described in your Investment Advisory Agreement

Regarding AI-assisted outputs specifically: AI systems can produce outputs that are inaccurate, incomplete, or misstated. We apply reasonable care in reviewing AI outputs through our co-intelligence framework (see §4), but we do not guarantee AI-generated output accuracy. Our obligation is to apply human review before you act on AI-assisted work.

Regarding the advisory relationship: This Section 11 does not modify or limit our fiduciary duties under the Investment Advisers Act of 1940. Those duties are governed by your Investment Advisory Agreement and by applicable law, and nothing in these Terms can reduce them.

12. Limitation of Liability

To the maximum extent permitted by applicable law, our aggregate liability arising out of or relating to your use of our website and platform Services (excluding advisory services, which are governed by your Investment Advisory Agreement and by applicable law) shall not exceed the amount of platform-related fees you have paid to us in the 12 months preceding the event giving rise to the liability, or $100, whichever is greater.

To the maximum extent permitted by applicable law, Protocol Wealth shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or lost business opportunity, arising out of or related to your use of the Services, even if we have been advised of the possibility of such damages.

Exceptions. Nothing in this section excludes or limits:

Our fiduciary duty under the Investment Advisers Act of 1940
Liability for fraud or intentional misconduct
Liability under federal or state securities laws
Any other liability that cannot be excluded or limited under applicable law

The Investment Advisory Agreement governs the scope and limits of liability for advisory services. These Terms do not purport to limit those obligations.

13. Indemnification

You agree to indemnify and hold harmless Protocol Wealth, our officers, directors, employees, and service providers from any claims, damages, losses, or reasonable expenses (including attorneys' fees) arising out of:

Your violation of these Terms
Your violation of any applicable law or regulation in connection with your use of the Services
Your violation of any third party's rights
Content or data you provide that infringes any third party's rights

This indemnity does not apply to claims arising from our fiduciary duty or from our failure to meet our obligations under these Terms or your Investment Advisory Agreement.

14. Termination

14.1 Termination by You

You may terminate your use of the Services at any time by contacting your adviser or [email protected]. Termination of platform use does not automatically terminate your advisory relationship, which is governed by your Investment Advisory Agreement.

14.2 Termination by Us

We may terminate or suspend your access to the Services for:

Material violation of these Terms
Violation of the acceptable use provisions (§5) or AI acceptable use (§4.5)
Legal or regulatory requirement
Termination of your Investment Advisory Agreement
Our discontinuation of the platform or specific Services

Where practicable, we will provide advance notice of termination. In cases of serious violation or urgent legal requirement, we may terminate immediately.

14.3 Effect of Termination

Upon termination:

Your access to the platform and Services ends
Your Content is returned or preserved per our Privacy Policy retention schedule
Provisions that by their nature survive termination (intellectual property, limitation of liability, indemnification, dispute resolution) remain in effect

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal dispute process, you agree to contact us at [email protected] with a description of the dispute and requested relief, and to allow us at least 30 days to respond and attempt resolution.

15.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict-of-laws principles. Nothing in this section limits your rights under federal securities laws or other applicable federal law.

15.3 No Mandatory Arbitration

Protocol Wealth does not require mandatory arbitration of disputes arising from these Terms or your use of the Services. If informal resolution under §15.1 fails, disputes shall be resolved in the state or federal courts located in the State of Delaware. You and Protocol Wealth each consent to the personal jurisdiction and venue of those courts for that purpose.

Nothing in this section waives or limits any right you have to pursue remedies under federal or state securities laws, or to seek relief in the forum designated by those laws.

15.4 Regulator Complaints

Nothing in these Terms prevents you from filing a complaint with the Securities and Exchange Commission, your state securities regulator, FINRA (regarding any affiliated broker-dealer activity), or any other appropriate regulatory body.

16. Modifications to These Terms

We may modify these Terms from time to time. When we make changes, we will:

Update the "Last Updated" date at the top of this document
For material changes, provide notice by one or more of: email to the primary contact address on file for your account, notice on the advisor portal (pwos.app) or client portal (pwportal.app), or notice on our primary website
For material changes affecting AI Services (§4) or Security Commitments (§8), always communicate by email to the primary contact address

Your continued use of the Services after the effective date of a change constitutes your acceptance of the updated Terms.

17. Miscellaneous

17.1 Entire Agreement

These Terms, together with your Investment Advisory Agreement (if any), our Form ADV Part 2A brochure, our Form CRS, our Privacy Policy, our Subprocessors list, our Disclosures page, and any other written agreements we enter with you, constitute the entire agreement regarding your use of the Services. Where these Terms conflict with your Investment Advisory Agreement, the Investment Advisory Agreement controls with respect to the advisory relationship.

17.2 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

17.3 No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

17.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets, subject to any advance-notice requirements under applicable law.

17.5 Force Majeure

Neither party is liable for delays or failures in performance caused by circumstances beyond reasonable control, including natural disasters, war, terrorism, cyberattacks on third-party infrastructure we depend on, or government actions.

17.6 Headings

Section headings are for convenience and do not affect interpretation.

17.7 Language

These Terms are in English. Any translation is provided for convenience only, and the English version controls.

18. Regulatory Information

Protocol Wealth, LLC is an SEC-registered investment adviser (CRD #335298). Registration with the SEC does not imply a particular level of skill or training. For information about our advisory services, fees, and disciplinary history, please review our Form ADV, ADV Part 2A, and Form CRS.

Securities are offered through Finalis Securities LLC, Member FINRA / SIPC. Protocol Wealth LLC is not a registered broker-dealer, and Finalis Securities LLC and Protocol Wealth LLC are separate, unaffiliated entities. Jason Leupold is a Registered Representative of Finalis Securities LLC. Any securities-related activity through Finalis Securities LLC is separate from and in addition to the investment advisory services provided by Protocol Wealth, LLC. Clients will be notified of any material changes to this arrangement.

19. Contact

For questions about these Terms, to report a violation, or to raise any concern:

Protocol Wealth, LLC
Attn: Chief Compliance Officer (Adam Blumberg)
Havertown, PA 19083

General / compliance: [email protected]
Privacy: [email protected]
Security: [email protected]
Phone (CCO): 720-203-9897

20. Version History

v2.0 (May 3, 2026) — Expanded rewrite reflecting co-intelligence framework, Anthropic Zero Data Retention agreement, updated service providers (Quiltt + MX + FinGoal; no Plaid), Google Cloud Platform infrastructure, Cloud SQL tenant isolation, enhanced security commitments, AI-specific acceptable use and user rights, explicit no-mandatory-arbitration position, Delaware governing law. Aligned with Form ADV Part 2A and published Privacy Policy v3.2.
v1.0 (April 5, 2026 — previously numbered v3 in internal changelog) — Prior Terms of Service. Superseded in full by v2.0.

Protocol Wealth, LLC | SEC-Registered Investment Adviser | CRD #335298

Regulatory filing links current as of May 1, 2026.